VTC Support Tickets

VTC Support gives your members a direct line to staff — separate from TrucklineMP’s own support system, which is for platform-level issues.

For members: submitting a ticket

Staff are notified and can reply directly in the ticket thread.

Filter by status (Open, In Progress, Waiting on User, Resolved, Closed), category, priority, assignment, or search
Claim unassigned tickets or filter to Assigned to me
Reply, change status, and set priority from the ticket thread

At-a-glance metrics show open tickets, tickets waiting on the user, tickets assigned to you, unassigned tickets, and average satisfaction rating.

Staff with the Support Settings permission can configure:

Permission	What it grants
`support.view`	View tickets
`support.reply`	Reply to tickets
`support.assign`	Assign tickets to staff
`support.close`	Resolve and close tickets
`support.manage`	Full ticket workflow control
`support.settings`	Configure categories and templates

Assign these from the Permissions tab in Roles & Permissions. Support must also be enabled for your company before the tab appears to members.

Confirm VTC Support is enabled for your company, and share the direct link: /vtc/@handle/support.

You need at least support.view (or management.vtc.edit, which always grants access).

Editing configuration requires support.settings, which is separate from ticket-handling permissions.